System Center 2012 Service Manager

Course Number: 55009A

• Vendor: Microsoft
• Category: Microsoft Technical Courses
• Prerequisites
• List Price

Description

This five-day, instructor-led, course teaches students how to design, deploy and maintain Service Manager 2012 within their organizations. Students are introduced to the various System Center 2012 products and will learn how Service Manager 2012 is designed and deployed within the System Center suite. In addition, students will learn how to customize the end user experience and automate service request responses, as well as learn best practices for using Service Manager 2012. This course incorporates hands-on learning opportunities so students can practice applying business solutions to real-world scenarios. After completion, students will have the skills necessary to manage Service Manager 2012 for maximum business benefit.

This course is designed for IT professionals and business analysts who already have prerequisite technical knowledge of the underlying infrastructure and components that integrate with Service Manager 2012. These IT professionals are primarily responsible for implementing a service desk and need in-depth knowledge of Service Manager 2012

Prerequisites

Before attending this course, students must have:
-Windows Server 2008 R2 operating system.
-Active Directory Domain Services (AD DS).
-PowerShell and SQL Server Reporting Services.
-Service Manager (helpful but not required).
-Administration of other System Center 2012 products (helpful but not required).
-Information Technology Infrastructure Library (ITIL) or Microsoft Operations Framework (MOF) (helpful but not required).

List Price

$2795.00